The following steps outline how to record network traffic in Microsoft Edge and export the data to a HAR file for our team to review.
Go to site or page from where the issue is to be reproduced.
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Open Microsoft Edge Dev Tools, this can be done in one of the following ways:
From the ellipsis menu ⋮ (top right) > More Tools > Developer Tools
Right-click on the page > Inspect
press F12
on Windows Ctrl+Shift+i
on Mac ⌘+⌥+i
Navigate to the Network tab.
Ensure the Preserve log option is enabled (checkbox in toolbar below the Network tab).
Ensure the Disable cache option is enabled (checkbox in toolbar below the Network tab).
Reload the page, and take the steps or actions that reproduces the issue or error. (the Network Tab should start to fill up)
After the error has been reproduced and with network traffic recorded under the Network tab the data can be exported.
Make sure no filters or text is written to the filter input, so all network traffic is exported.
In the tool bar under the Network tab, click Export HAR (sanitized)
Name and save
Before uploading a HAR file to a Support ticket, please make sure to zip/compress the file and, if not already done so, rename the file. Uncompressed HAR files are often over attachment limit sizes.
By default, HAR files use the page URL to name the file. Files with .com or other extensions can look suspicious to spam and phishing filters on our Support portal. Give the HAR file a descriptive name that doesn't include the full URL.
The following articles contain instructions for how to capture network requests in different browsers: