The tables below detail the level of support that can be expected for current Algolia Products. Any products not listed in the two tables below should be considered unsupported.
| Product Name | We provide Web Support for |
|---|---|
| A/B Testing | Algolia A/B testing Please note that we cannot support questions about analysing your results |
|
Account and Billing Inquiries
|
Enquiries about your Algolia account and billing |
| Algolia CLI | Algolia CLI |
|
Algolia Dashboard and Engine
|
Rules, API Keys, ACLs, Permissions, API Logs, Index Settings, Replicas, Searchable Attributes, Ranking, Synonyms, Indexing and Rate Limiting in the The Algolia dashboard and Engine |
| Algolia Demos | Ecommerce UI template |
| Analytics | Algolia analytics Please note that we cannot support questions about analysing your results |
| API Clients | API clients for: C#/.Net, Go, Java, JavaScript, PHP, Python, Ruby |
|
Click and Conversion analytics
|
Insights REST API, Insights API Client |
|
Commercetools
|
Algolia for Commercetools |
|
Dynamic Reranking
|
Algolia Dynamic Re-Ranking |
|
Dynamic Synonym Suggestions
|
Algolia Dynamic Synonym Suggestions |
|
Indexing API issues
|
Indexing |
| Infrastructure | Issues with the Algolia infrastructure (not including network latency) |
|
InstantSearch/Autocomplete
|
Autocomplete.js, InstantSearch Angular, InstantSearch JS, InstantSearch React, InstantSearch Vue |
| Magento Open Source and Adobe Commerce/Magento Enterprise | Algoliasearch Magento 2 |
| Merchandising | Merchandising Console and the Visual Editor |
| Personalisation | Algolia personalisation |
|
Query Categorization
|
Algolia Query Categorization |
| Recommend | Algolia Recommend |
|
Shopify Extension
|
Algolia for Shopify |
| Zendesk | Algolia for Zendesk |
We also support the products in the table below, but there can be a longer than average response/resolution time for these topics.
| Product Name | We provide Web Support for |
|---|---|
| API Clients | API clients for: Scala, Swift |
|
Click and Conversion analytics
|
Events Debugger |
| Crawler | Algolia Crawler |
| Django | Algolia for Django Integration |
| Firestore | Firebase Algolia Extension |
|
Google Tag Manager
|
Algolia Google Tag Manger Connector |
| Insights API | Algolia Insights API |
|
InstantSearch Mobile
|
|
| Laravel | Algolia Laravel Scout Extended |
|
Mobile API Clients
|
API clients for: Swift, Kotlin |
| Netlify | Algolia Netlify Plugin |
|
Query Suggestions
|
Algolia Query Suggestions |
| Ruby on Rails | Algolia Ruby on Rails Integration |
| Segment | Algolia Segment Connector |
| SFCC | Algolia for Salesforce Commerce Cloud |
| Symfony | Algolia SearchBundle |
Any products not listed above are not supported (except for Registering, Account management and bugs), below are some examples of products we provide, but do not support:
Additionally, these Algolia products are no longer provided or supported at all:
- Offline mode
- Wordpress Plugin
- Magento 1 Integration
- Algolia Places
- Talksearch