When contacting support, you may have multiple questions or concerns. If these questions relate to the same issue, they can be handled within a single ticket.
However, if your request involves multiple unrelated issues, we recommend creating a separate ticket for each one.
Why separate tickets are important
Submitting one issue per ticket helps us:
- Track each issue accurately
- Escalate issues more effectively when needed
- Route requests to the appropriate teams
- Work on multiple issues in parallel, reducing overall resolution time
What happens if multiple issues are included
If a ticket contains several unrelated issues, we may split it into multiple tickets internally. This can introduce delays, as each issue will need to be reassessed and reassigned separately.
For faster and more efficient support, submitting one ticket per issue is recommended.