We understand that as you encounter issues, you may have several questions. If the questions are pertaining to the same issue, we will attempt to answer them in the same ticket. However, if there are several issues you are attempting to address in one ticket, we request that you create a ticket for each issue.
There are multiple reasons we recommend addressing each issue in one ticket. This will help us escalate the issue accurately if needed, track the issue accurately, and allows the separate issues to be addressed in tandem by the relevant teams.
If a ticket appears to be concerning several issues, we will attempt to break the ticket up into several tickets as well, but this may result in your issue taking longer to resolve.