If you are experiencing an issue on your Shopify store theme where Algolia has been installed and enabled, our Support team may ask you to replicate the issue on a new default Horizon theme with no customizations. This allows us to verify the expected behavior by isolating the issue from any potential conflicts caused by customizations and investigate further if the issue stems from our default plugin's behavior.
To replicate the issue on a new default Horizon theme, you can follow the steps:
1. In your Shopify admin page, navigate to your Online Store > Themes tab, Click on Add for a new Horizon theme
2. Click on 'Edit Theme' and Enable Algolia on the new Horizon theme by following this guide documentation
3. Please ensure that you select "Horizon Styling" when enabling the Algolia Autocomplete app embed so that the Horizon theme-specific styling is applied.
4. Verify if the issue you are experiencing occurs on the new Horizon theme
5. Grab the Preview link and provide to the Support team with clear steps to replicate the issue