If you are experiencing an issue on your Shopify store theme where Algolia has been installed and enabled, our Support team may ask you to replicate the issue on a new default Dawn theme with no customizations. This allows us to verify the expected behavior by isolating the issue from any potential conflicts caused by customizations and investigate further if the issue stems from our default plugin's behavior.
To replicate the issue on a new default Dawn theme, you can follow the steps:
1. In your Shopify admin page, navigate to your Online Store > Themes tab, Click on Add for a new Dawn theme
2. Click on 'Customize' and Enable Algolia on the new Dawn theme by following this guide documentation
3. Verify if the issue you are experiencing occurs on the new dawn theme
4. Grab the Preview link and provide to Support team with clear steps to replicate the issue