Contact Support

To provide the best customer experience, our Support team operates a “follow-the-sun” model and responds to requests from any location where we have support personnel. This may include locations outside your selected Primary Serving Region (data region).

AI Support Agent or submit a ticket

You can get help two ways: chat with Algolia’s AI Support Agent for a faster answer, or submit a support ticket the usual way below. If the AI Agent can’t resolve your question, you can still submit a ticket directly from the chat.

Start submitting a ticket by choosing your issue below

Internal Support Request: Use this form if you need to contact the Customer Support Team to Submit a Ticket on Behalf of a Customer, Submit a Misconfiguration Report, require Internal Technical Support, need to inform Support of a Customers Planned Traffic Increase, or need to submit Vendor Risk Questionnaires for a customer.
See more ways to contact us here

Vendor Risk Questionnaires

Expand the sections below to view requirements by customer tier.

For customers over $50K

Please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.

For customers under $50K

Algolia does not fill out questionnaires for customers under $50K ARR.
The Support team will provide public Security resources to the existing customer to fill the questionnaire themselves.
After reviewing our resources, if the customer has additional questions, they can reply to the ticket with the outstanding questions.
If you prefer to provide the public Security resources to the customer, you can share this Help Center article: Can I submit a Vendor Risk Questionnaire to the Support team?

For all prospective customers

A signed NDA is required in order to submit a Support ticket. In addition, please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.

Notification Emails Request: Use this form when you need the Support team to send bulk email notifications to customers for important updates or changes that affect a large portion of the customer base. For more information please see How to Contact the Algolia Support Team

Please choose your issue below

Your email address

*Please make sure you already have a free Algolia account before applying and enter the same above email as your Algolia account.

(Required)

Subject

*Full Name

(Required)

*Company name

(Required)

*Company Website

(Required)

*Are you a paying customer/company of Algolia

(Required) Does your company currently have a paid Algolia account? Do you or any employees of your company currently have a paid Algolia account?

Algolia Application ID(s)

*Required: Having trouble finding your Algolia Application ID? This article can help: https://alg.li/find-appId

*Role in startup

(Required) What do you do for your startup

*What date was your startup founded?

Accepted Date Format: yyyy-mm-dd Example: 2023-06-28 **Required**: Please attach an official document proving your company's Founding Date to this ticket. An entity formation document or any other legal document that confirms when your company was formed will be sufficient. Failure to provide proof of Founding Date will disqualify your Startup Program application.

*How much funding have you have raised so far?

(Required) Proof may be required

*How big is your team?

(Required)

*Are you part of any accelerators, incubators or startup programs?

(Required) List all the programs that you are part of, this is for informational purposes only, it won’t affect your application at all

*Description

(Required) Please create one ticket per topic.

Referral Partner(optional)

Please do not edit this entry.

*By checking the box below you confirming that you have read and accepted the Algolia Startup Program Terms, Algolia’s Terms of Service, and Algolia’s Privacy Policy (all linked below).

(Required) https://www.algolia.com/policies/startup-program-terms/ | https://www.algolia.com/policies/terms/ | https://www.algolia.com/policies/privacy/

Attachments(optional)

Add file or drop files here

Contact Support

Use the forms below to contact internal teams as an Algolian.

Vendor Risk Questionnaires