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Internal Support Request: Use this form if you need to contact the Customer Support Team to Submit a Ticket on Behalf of a Customer, Submit a Misconfiguration Report, require Internal Technical Support, need to inform Support of a Customers Planned Traffic Increase, or need to submit Vendor Risk Questionnaires for a customer.
See more ways to contact us here

Vendor Risk Questionnaires

Expand the sections below to view requirements by customer tier.

For customers over $50K

Please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.

For customers under $50K

Algolia does not fill out questionnaires for customers under $50K ARR.
The Support team will provide public Security resources to the existing customer to fill the questionnaire themselves.
After reviewing our resources, if the customer has additional questions, they can reply to the ticket with the outstanding questions.
If you prefer to provide the public Security resources to the customer, you can share this Help Center article: Can I submit a Vendor Risk Questionnaire to the Support team?

For all prospective customers

A signed NDA is required in order to submit a Support ticket. In addition, please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.

Notification Emails Request: Use this form when you need the Support team to send bulk email notifications to customers for important updates or changes that affect a large portion of the customer base. For more information please see How to Contact the Algolia Support Team

Please choose your issue below

Your email address

What type of login issue are you having?

If you haven't already, please try the Lost Password link on https://www.algolia.com/users/sign_in.

Algolia Application ID(s)

*Required: Having trouble finding your Algolia Application ID? This article can help: https://alg.li/find-appId

Last five digits of your Admin API key(optional)

For security reasons do NOT include the entire Admin API key. You can sometimes find this API key in your codebase.

Last four digits and expiration date (MM/YY) of the credit card(optional)

For security reasons, do not enter your entire credit card number.

Subject

*Description

(Required) Please create one ticket per topic.

I've included requisite proof of identification.

To grant access to your Algolia account we need your Algolia Application ID, and *either* the last 5 digits of your Admin API key *or* last 4 digits and expiration date of the credit card linked to your account. If neither is available we need a copy of government-issued photo identification that matches the name on your Algolia account. Please confirm that you have included at least one of these in your request.

Attachments(optional)

Add file or drop files here

Contact Support

Use the forms below to contact internal teams as an Algolian.

Vendor Risk Questionnaires