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Internal JIRA Escalation: Use this form to submit Engineering requests. Our Support team will review your case, assist where possible, and create a JIRA ticket with the appropriate Engineering team. For process details, see our confluence page below.
Internal Requests Escalated to Engineering

Please choose your issue below

Your email address

Request Type

Account - Account management including ownership transfers, invitations, password reset, etc. Billing and Pricing - Invoice and pricing questions Product Enablement - Implementation questions regarding new or unfamiliar features Technical Support - Code-related debugging and troubleshooting

Product Area

Algolia Product or Product Area

Version Info (Algolia Extension / Magento / PHP)(optional)

Link to Recreate the Issue(optional)

Please provide a link to your Website or Application where we can recreate the issue you are seeing.

API Client Version Number(optional)

DocSearch Version(optional)

AutoComplete Library Version(optional)

InstantSearch Library Version(optional)

Business Impact

P0: Critical failure with the hosted search services affecting search in production environment. P1: Critical failure with the hosted search services affecting indexing in production environment. P2: All other issues.

Request callback(optional)

Let us know if you'd like to arrange a call about this issue.

Algolia Application ID(s)

Having trouble finding your Algolia Application ID? This article can help: https://alg.li/find-appId

Index name(s)(optional)

Subject

*Description

(Required) Please enter the details of your request.

Attachments(optional)

Add file or drop files here

Contact Support

Use the forms below to contact internal teams as an Algolian.