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Internal Support Request: Use this form if you need to contact the Customer Support Team to Submit a Ticket on Behalf of a Customer, Submit a Misconfiguration Report, require Internal Technical Support, need to inform Support of a Customers Planned Traffic Increase, or need to submit Vendor Risk Questionnaires for a customer.
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Vendor Risk Questionnaires

Expand the sections below to view requirements by customer tier.

For customers over $50K

Please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.

For customers under $50K

Algolia does not fill out questionnaires for customers under $50K ARR.
The Support team will provide public Security resources to the existing customer to fill the questionnaire themselves.
After reviewing our resources, if the customer has additional questions, they can reply to the ticket with the outstanding questions.
If you prefer to provide the public Security resources to the customer, you can share this Help Center article: Can I submit a Vendor Risk Questionnaire to the Support team?

For all prospective customers

A signed NDA is required in order to submit a Support ticket. In addition, please attach an Excel spreadsheet or Google Sheet file of the customer's Vendor Risk Questionnaire. Portal links are not accepted.
The Support team utilizes a security partner to fill out the questionnaires and escalates any outstanding questions to internal teams.
These requests can take up to 21 business days to complete. You can see the whole timeline in the diagram here.

Notification Emails Request: Use this form when you need the Support team to send bulk email notifications to customers for important updates or changes that affect a large portion of the customer base. For more information please see How to Contact the Algolia Support Team

Please choose your issue below

Your email address

Request Type

Account - Account management including ownership transfers, invitations, password reset, etc. Billing and Pricing - Invoice and pricing questions Product Enablement - Implementation questions regarding new or unfamiliar features Technical Support - Code-related debugging and troubleshooting Planned Traffic Increase - Inform Algolia of an expected increase in your App's traffic

Traffic Increase Event Type

Traffic Increase Channel

Geo Location(optional)

Please select the nearest geo location or location's to where the traffic increase is expected

Percentage of Increase Expected

Services Expected to Increase

Start Date

End Date

Product Area

Algolia Product or Product Area

Version Info (Algolia Extension / Magento / PHP)(optional)

Link to Recreate the Issue(optional)

Please provide a link to your Website or Application where we can recreate the issue you are seeing.

API Client Version Number(optional)

DocSearch Version(optional)

AutoComplete Library Version(optional)

InstantSearch Library Version(optional)

Business Impact

P0: Critical failure with the hosted search services affecting search in production environment. P1: Critical failure with the hosted search services affecting indexing in production environment. P2: All other issues.

Request callback(optional)

Let us know if you'd like to arrange a call about this issue.

Algolia Application ID(s)

*Required: Having trouble finding your Algolia Application ID? This article can help: https://alg.li/find-appId

Index name(s)(optional)

Subject

*Description

(Required) Please create one ticket per topic.

Attachments(optional)

Add file or drop files here

Contact Support

Use the forms below to contact internal teams as an Algolian.

Vendor Risk Questionnaires