Why do I see event-related errors in Events or Recommend dashboard?

If you see one of the following errors:

• "Failed to retrieve events from the Insights API..." in the Events section of the dashboard
  
  
• "There was a network error while fetching all the events available for your application..." in the Recommend section of the dashboard
  
  
  
  

Please try the following steps:

• make sure any ad blockers or firewalls are disabled [the most common cause for this issue]
• clear cache & cookies in your browser
• try in a different browser (if errors not follow to the new browser, you may need to adjust settings in original browser and/or try disabling extensions)

If the issue still persists after trying the steps above, please contact Support for additional assistance.

last reviewed Oct. 5, 2022