Open issues in an Open Source Repo
A lot of the code repositories that can be used with Algolia are open source projects (i.e, a project with public code that you can make a PR on) some have contributions from Algolia engineers, and some are entirely built by the Open Source Community.
This is for a number of reasons:
- The benefits of having "many eyes" on issues ensures that these Open Source offerings have better security and stability, so there is the largest possible audience (both Algolia engineers and the Open Source Community) can be working to improve these libraries.
- You are able to inspect and improve the code you are using yourself so you can have greater confidence in it and control in how it is used.
- Finally you also have the option to fork the repo yourself and have complete control in how your forked version is developed (at the cost of needing to maintain it yourself)
When a repository is Open Source, Algolia Support is never the correct channel to ask about open Github issues. This is because Support conversations are private and are not visible to the wider community. Instead the best place for these discussions is on the Github issue threads provided for this purpose. Here you can talk with the engineers maintaining the project, and also the Open Source Community.
It also makes it easier for common problems to gain visibility via upvotes from other users so we can properly prioritize working on your request.
If you ask our Support Team about an open issue, we will be happy to share with you the best place for this discussion.
Release Dates for Open Source Repo Releases
Support is also not the correct channel to ask about new release dates for open repos. If you have a question about when a new release will be opened, please create an issue on the repo. This will also let other interested users chime in on the thread if needed.
New Features for Open Source Repo Releases
Support is not the correct channel to ask about new features for an open source repo. You should create a new issue in the repo. This will also let other interested users chime in on the thread if needed. This ensures that the whole open source community has visibility on your request.
For more information on our support policies, see this document.