Our free plan (and certain legacy plans) do not have support included. If you are on a plan without support and want to upgrade to a plan that does include support, you can upgrade to either our standard or premium plan using the upgrade tab in the top right corner of the home screen of your Algolia Dashboard.
Please note that both the standard and premium plan both include 10 free units every month, so as long as you are using 10 units or less there will still be no charge, you can see the cost of using more than 10 units on our pricing page here.
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