Our free 'Build' plan (and certain legacy plans) doesn't have Support included. If you are on a plan without Support and want to upgrade to a plan that does include Support, you can upgrade to the pay as you go 'Grow' plan using the upgrade tab in the top right corner of the home screen of your Algolia Dashboard.
The Grow plan includes 10,000 search operations or 10,000 records - whichever is larger - each month. So as long as you are using less there will be no charge but you will be able to avail of technical Support. You can find out more about our plans (including committed plans with more fatures) and pricing here.