Our free 'Build' plan (and certain legacy plans) doesn't have Support included. If you are on a plan without Support and want to upgrade to a plan that does include Support, you can upgrade to the pay as you go 'Grow' plan using the upgrade tab in the top right corner of the home screen of your Algolia Dashboard.
The Grow plan includes 10,000 search operations and 100,000 records. If you do not exceed the free allowance, you are not charged. Technical support is available on the Grow plan. You can find out more about our plans (including committed plans with more features) and pricing here.